TOPIC 1 - Personal identification

  1. Greeting people and responding to greetings
  2. Introducing oneself and other people
  3. Asking for and giving personal details (name, occupation, etc.)
  4. Asking about and describing jobs and responsibilities
  5. Asking about and describing a company and its organisation
  6. Completing forms with personal or company details
  7. Understanding and writing letters and emails which give personal details

TOPIC 2 - The office, general business environment and routine

  1. Arranging and re-arranging appointments and meetings
  2. Planning future events and tasks
  3. Confirming or changing plans
  4. Asking for and giving permission
  5. Giving and receiving instructions
  6. Predicting and describing future possibilities
  7. Asking for and giving opinions: agreeing and disagreeing
  8. Making, accepting and rejecting suggestions or recommendations
  9. Justifying decisions and past actions
  10. Understanding office communications (reports, letters, emails, memos, etc.)

TOPIC 3 - Entertainment of clients, free time, relationships with colleagues and clients

  1. Discussing interests and leisure activities
  2. Inviting, accepting and refusing offers and invitations
  3. Thanking and expressing appreciation
  4. Welcoming a foreign visitor
  5. Talking about own region/country

TOPIC 4 - Travel and meetings

  1. Making enquiries, reservations, orders and conference bookings

TOPIC 5 - Using the telephone

  1. Giving and interpreting numerical data, common abbreviations and acronyms (as used in international business)
  2. Exchanging information
  3. Taking messages

TOPIC 6 - Health and safety

  1. Understanding health and safety rules in the workplace
  2. Understanding instructions and notices

TOPIC 7 - Buying and selling

  1. Understanding prices and delivery dates
  2. Making and accepting offers
  3. Making agreements
  4. Negotiating contracts

TOPIC 8 - Company structures, systems, processes

  1. Presenting and describing company structures and processes
  2. Exchanging information on company facilities
  3. Understanding and explaining a company’s production, ordering and delivery systems
  4. Understanding and explaining manufacturing processes
  5. Understanding and describing processes in one’s companv (including staff selection, promotion, appraisal, etc.)
  6. Asking about and explaining errors

TOPIC 9 - Products and services

  1. Describing and presenting products
  2. Advertising, branding and product promotion
  3. Launching a product
  4. Trade fairs
  5. Transport, distribution and suppliers
  6. Asking for and giving information about a product or service
  7. Making comparisons, expressing opinions, preferences, etc
  8. Making and receiving complaints
  9. Customer support
  10. Apologising and accepting apologies

TOPIC 10 - Results and achievements

  1. Describing and explaining company background, performance results, trends, events and changes

TOPIC 11 - Business issues

  1. Understanding and talking about general business topics, such as management skills, promotional strategies, training courses, conferences, business services, recruitment, rewarding staff, sponsorship, business premises, company budgets, use of IT in business etc